Finns are happy with their insurances – 86% consider compensations proportionate to the suffered loss, and claims are rarely rejected

Insurance rarely gets positive publicity, but practical experiences paint a much less grim picture. According to a recent survey commissioned by Finance Finland, the majority of Finns are satisfied with their insurance service, and the number of rejected claims is very small.

A generous one in four Finns (27%) had claimed compensation from at least one of their insurance policies over the last year. Only 5% of the claims were rejected, which means the vast majority received compensation for their losses. Of all respondents, 85% were satisfied with their service, and up to 62% even described it as excellent. Most (86%) also considered the received amount of compensation to be proportionate to the loss incurred.

According to Finance Finland’s Director of Legislation Hannu Ijäs, the survey results serve as proof that the Finnish insurance system is functioning well.

“Rejected insurance claims often receive a lot of negative attention in informal conversation and the media, but in reality, the majority of customers are happy with their service. For example, the notion that insurance companies intentionally interpret terms and conditions as strictly as possible in order to wriggle out of paying compensation is not supported by the survey results.”

Silent but content majority values security and ease of daily life

According to Ijäs, the high satisfaction figures may be elevated also by the numerous other services that insurance companies provide in addition to compensations.

“Depending on the product, the insurer can also provide other kinds of tangible support in difficult situations besides financial compensation. For example, for someone involved in a car accident, a smooth and hassle-free repair process at the insurer’s partner garage and a replacement car will be very valuable”, Ijäs says.

Besides financial security and tangible assistance, insurance also offers more abstract benefits.

“In the end, the most important feature of insurance may just be the sense of security it offers. Insurance allows for peace of mind – the certainty that if something bad happens, at least it won’t lead to financial ruin”, Ijäs concludes.